Shipping policy

Domestic Shipping Policy

Farmtrue ships orders within the United States.  We do not offer international shipping at this time. 

Shipment Processing

All orders are processed within 1-3 business days of receipt.  Shipments do not go out on weekends or holidays.  While promotions are being offered, there may be a delay due to a high volume of orders.  Delays also might be incurred due to weather, the COVID-19 pandemic, or other factors that Farmtrue is not responsible for.

  

Shipping Rates and Delivery 

Shipping Region	Shipment method	Estimated delivery time	Shipment cost
Continental US	UPS Standard	3-5 business days	$12-$15, flat rate
Alaska	UPS Standard	5-7 business days	$50.00, flat rate
Hawaii	UPS Standard	5-7 business days	$50.00, flat rate

*Shipping fees and carriers are subject to change. Farmtrue reserves the right to reach out and update shipping costs with you for extenuating circumstances.

 

Shipment to P.O. boxes or APO/FPO addresses

We do not ship to P.O. Boxes or APO/FPO addresses at this time.

Shipment Confirmation and Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. If you haven’t received your order within 7 business days of receiving your shipping confirmation email, please contact us at 413-324-9060 or info@farmtrue.com with your name and order number and we will look into it for you.

Customs, Duties, and Taxes

Farmtrue is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order with damaged merchandise, please contact our support team directly at 413-324-9060 or info@farmtrue to file a claim. Please save all packaging material and damaged goods before filing a claim and be prepared to provide photographic evidence of damages.